Results 1 to 10 of 25
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03-02-2012, 05:42 PM #1
Upper Deck Customer Service-AWFUL
Hey everyone, Ive called Upper deck a couple times a day for the last few days and I get the message about fulfilling redemptions EVERY time. What do I do to get through to them?? Its pretty rediculous and idk what to do, thanks for any help!
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03-02-2012, 05:55 PM #2Hockey Manager
They have it set to that because they're:
a) Really dedicated to getting your redemption fulfilled and don't have time to talk to find out what your redemption is.
b) Currently looking for new Customer Service staff after letting a bunch of people go.
c) Really worried about what to do now that MLB Properties is suing them again and having a conference about it.
d) A little bit of all of the above.
:)
Habs fan and collector! Current PC's: Nick Suzuki, Cole Caufield, and Lane Hutson...., and of course...
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03-02-2012, 06:35 PM #3
Nobody knows why you can't get through.
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03-02-2012, 10:36 PM #4
The reason you cant get threw to them is they are trying to full fill my redemption from 18 months ago. I sent them an email and got a standard reply back saying they are busy filling redemptions. WHAT A JOKE THAT REDEMPTION PROGRAM IS. I hope I never pull another redemption card from them.
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03-02-2012, 10:48 PM #5
What about their 3 year long "company functions"?
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03-02-2012, 10:50 PM #6Hockey Advisor
Maybe they're upgrading their system to server you better? (That's why I couldn't get through to Panini this week)
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03-02-2012, 11:45 PM #7
Sounds like everyone loves them as much as me LOL...my redemption wasnt filled i asked for a steve yzerman or gretzky replacement (for a sid patch/auto) so i cannot believe that they are packing out the sids but had NOTHING close for these two?
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03-03-2012, 12:31 AM #8
no matter how bad they are, they can't be worse than ebay.
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03-03-2012, 12:31 AM #9
i thought they couldn't figure how to plug the phone jack in to the wall
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03-03-2012, 07:52 PM #10
I called them about 8 months ago to ask for a replacement for a redemption I'd been waiting on from 9/10 SP Authentic (I had been waiting for about 18 months when I called). They said sure they'd send out a replacement. The status was updated on my My Accounts page ... annnnnd nothing. Haven't seen anything in the mail.
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Originally Posted by RGM81 
