D&A Cardworld Customer Service

[Blargh]

Hello,
I always see complaints about the customer service of the card companies but how do you guys find the customer service at D&A? I find that they are very poor with communicating and tend not to reply to e-mails. It's like they find customers a nuisance and hope if they ignore, the customer will stop bugging them.
Back in December I made an order with them. They put my cards in a box that had a shipping label for someone in New Jersey and his stuff was sent to me. I got a call at 6pm Xmas eve from the other customer asking if I had his cards. I assume he didn't bother googling Tuktoyaktuk, NWT to see just how far away I am from New Jersey. He was not happy. I wonder what he told his kids Xmas morning. I got his cards on Jan 11th and contacted D&A then. They told me to keep his order and they would resend mine. I got what I had actually ordered about a month later. By the way his order sucked, If D&A would have paid for the return shipping I would have been happy to send it back. Although it probaby would have $30 + I would want the $15 I paid in customer to get it, then D&A would probably get charged for customs again. So the cost to get it back would have been what they charged the guys for the product.
On July 18th I place an order. About three weeks later, I start thinking that it should be arriving soon and then I check and see it hasn't been charged to my CC yet. I e-mail them and ask about it. They basically told me that I was banned. They tell me UPS told them that I refused the parcel due to having to pay customs. UPS wanted D&A to pay $170 to send it back to D&A. $170 to get back a $160 order, which includes the $30 they charged me for S/H? How does that make sense?, Especially considering that D&A charged my credit card for the order, so it's not like D&A was out any $ on the order other than what there warehouse pickers did. D&A didn't pay and abandoned the package. For some reason thier customer service didn't send me an e-mail about after I placed my July 18th order nor did they bother to contact me about this when it supposedly happen. Also strange that I received the parcel after I supposedly refused it.
I do believe UPS is the problem in terms of saying it was refused. In fact they attempted to charge me twice for customs. I paid for the customs, and after a week I got a call asking for me to pay for the customs. They went back and checked and say that I made a payment for it and then sent it. What I am annoyed about is that D&A Cardworld has dragged it's feet during the entire process. Last week I asked for the tracking number of the "refused" parcel so I could contact UPS but D&A hasn't bothered to answer me. If they would have better customer service and addressed the problem when it occured, this could have been solved within a day or two. Instead, it's been almost a month since I placed my order. Instead of giving prompt customer service, they given poor customer service and instead of customer being upset at UPS, I am upset at D&A.
Am I getting the shaft since I am small customer. I usually only order upto $500 a year. Or do they treat all customers as if there business is not welcomed? When I try calling them all I get is an answering machine.

[Tivo32]

I've found their customer service severely lacking at times as well. It's definitely not just you.

[13stepper]

Hmm, this seems really odd. I've been dealing with DAcardworld for years and have never once had a problem. In fact every experience has been a great experience. Sorry to hear yours wasn't.

[30ranfordfan]

I've never bought from them online. I did inquire once about a single that I found on their website (though I could tell it was an old version of the site, and I was suspicious if they'd actually have the card still - which is why I was emailing them).

I had an answer in about 2 hours.

I've been in their store many times. Always found the staff to be very friendly, and helpful.

[Fred Bear]

It's not just you!

I've had a couple of miserable experiences with their customer experience and haven't ordered from them in a couple years... There are plenty of place online that are just as willing to work with you.

[dherm360]

I have had incredible customer service from Dave and Adams. I go through Brad Lohr, returns emails within minutes, great to deal with

[iidaemmi]

I have had incredible customer service from Dave and Adams. I go through Brad Lohr, returns emails within minutes, great to deal with

We are in the same boat, fast and great service.

Harri

[Mnum]

I have a Premium account with them as I order from them a lot. A Guy named Brian Benson handles the account. I had a problem & he fixed it via email with in minutes of me contacting him. He also answers his phone or gets back to me when I left him messages within a business day. I get items within 2 days of ordering and paying. Only problem I have had is with UPS themselves trying to double charge for Customs on orders from D & A but that is not there fault. UPS even triple charged me for Customs once I caught them & actually reported them to BBB as they told me it would take 31 business days to get a refund on the 2 overcharges. Got my money back really fast when I made the complaint.

[pinchmebnl]

I third Brad Lohr. He is my premium or VIP rep--whatever they call it. I ordered three boxes and one couldn't be delivered because of Upper Deck's policy on shipping new products cross-border. He called within like ten minutes of me placing the order, helped me out with finding a replacement product, and suggested a lower cost shipping option that would arrive around the same time as the one I selected.

[Gallinator]

I've done orders every 2-3 months for the past year or so, never any problem - but then again I'm in the U.S. - sounds like UPS really screws you guys over up there! Isn't there a Canadian dealer with competitive mail order pricing?