UD Class all the way... NOT

[Shappy30]

If UD is asking for a receipt for purchase's of their product now?
Hows this.... I go to a show, buy a box, crack it, lose the box, cards are damaged, I contact them and all they want is the cards back and a receipt with dealers at shows do not give unless your paying for it by debit or CC.... a new low for UD not wanting to give their customers the support they need

[sjw241]

I had to get a card replaced. Didn't have a receipt. I went to the dollar store, bought a receipt book. Made a receipt and sent it in. Worked fine.

[13stepper]

I personally dont think Upper Deck is being that difficult here. I can only imagine the amount of times they've been taken advantage of by customers with made up claims, not meaning this particular issue, but think about it. Look at how many scammers there are in this hobby, Upper Deck setting some guidelines is no surprise at all. They also have flexed their mandatory requirements for you in this situation. Call your LCS im sure they can make a receipt for you, scan it and email it to you.

One thing to mention as well, tax laws dictate that retailers MUST provide a receipt to the consumer for every purchase. Unfortunately their are so many LCS owners who have no clue how to properly run a business. The dealers at the show should be providing receipts.

if you need a receipt let me know, i can have one to you within 24 hours.

[hossa18sens]

I personally dont think Upper Deck is being that difficult here. I can only imagine the amount of times they've been taken advantage of by customers with made up claims, not meaning this particular issue, but think about it. Look at how many scammers there are in this hobby, Upper Deck setting some guidelines is no surprise at all. They also have flexed their mandatory requirements for you in this situation. Call your LCS im sure they can make a receipt for you, scan it and email it to you.

One thing to mention as well, tax laws dictate that retailers MUST provide a receipt to the consumer for every purchase. Unfortunately their are so many LCS owners who have no clue how to properly run a business. The dealers at the show should be providing receipts.

if you need a receipt let me know, i can have one to you within 24 hours.

I completely agree with you. I know there are a pile of scammers out there. I guess the thing that bugs me is the fact that for me to get this $7-10 card replaced It is going to cost me at least $3. Why would I bother scamming them... but I guess some would lol

Chris Carlin is looking into it. I gave him as much info I could and we will see.

[Hobbybox604]

UPPER DECK CUSTOMER SERVICE IS A JOKE!!
I got a LUONGO jersey&patch /75 from this years Artifacts,the serial number is missing,so i took a pic and send to UD,after 4 emails,back & forth,they said the exact same thing they told u above!!!
Sorry,theres nothing we can do unless u have the wrapper/upc & receipt!!! Its a $15 card for godsake! U guys put it in a pack like that,u wont exchange it for me?!?!? WOW

So,their CS is a joke......I was so upset,I underestand how u feel there bud....

[rydlar99]

I actually had a damaged Cam Neely Trilogy Puck from a box I opened at the UD booth. I was lucky and noticed it there - they took it immediately on the spot, my contact info and have already sent me my replacement in the mail. Received it today.

[Camarotuner]

Dumb question time, couldn't you just go to target, open a pack of series 1, and use that and the receipt? Yeah it's annoying but maybe you'll find something in the pack too?