Upper Deck

[GarMart]

Ok so I gather that the Customer Service needs improvement.

This is an understatment. I have never dealt with worse Customer Service in my life. Last time i checked.....the customers are the reason UD is even in business.

[vikingfan101]

I argee with Garmart 100%. UD has the bottom line, WORST Customer Service in the hobby. Even Sage has better customer service.

[fact81]

Garmart is right lol Upperdeck(hate to say it) is becoming almost a laughing stock of the card buisness. UD is starting to remind me of the old Scoreboard company that was run by that thief and idiot Ken Golden. Cant keep your redemptions filled, speculation of fake autos, and customer service that is non existent

Rob

[Nickademus]

As far as what I would like to see in the product (if I start buying UD again) I think it would be nice to cut back on the amount of low end rookies in things like Sp Authentic. Or if they still want to make a bunch of Auto cards of people no one has heard of at least maybe number them to lower than usual so that they have some collectability. I don't mind lesser known rookies since some of them become big stars, but it hurts when I bought a box of the stuff for $100+ (FB) and the best card I got was a Cassell Auto. Doesn't make me want to buy more of it.

[vikingfan101]

Id also like to point out you guys put more time and effort into Yu-Gi-Oh, than the cards. I think the cards should be Priority Numero Uno.

Also, your Fraud Department is TERRIBLE. I got taken on a FAKE UD Edgerinn James Auto /25 with a UDA COA that was Fake, and I basically was told you guys could do nothing. THATS YOUR JOB! To stop things like that. I didnt get a pack, I didnt get any help, and most of all, I didnt feel like you guys actually cared.

[meuandthelot]

Ok so I gather that the Customer Service needs improvement. I will surely address this in my presentation. What are the things you would like to see more of in their product?

I will 100Th. this motion!
Your front lines speak loudly(many times it's the only voice) as to the companies mind-set.
I realize this is common knowledge, but it bears repeating...

There is nothing worse than calling a company(any company) and feeling as if the person answering the phone is just there! and in many cases either doesn't want to be or shouldn't be. They are armed with very little knowledge, can almost never take corrective action(they will divulge this) and give you the pre-printed reply.
Make the consumer feel as if there is a genuine concern, and they will not only tell others, but will return.
Make the consumer feel as if you already have their money, there are no guarantees with buying the product, sorry but you lost.. there is nothing that can be done, etc..and they will BREAK their neck to SCREAM how bad they were treated.

I'll stop, this is redundant

[udguy27]

Well I appreciate your enthusiasm about the process of collecting input from our customers. I know this method is rather unconventional, but when I was given the task of researching the publics persona of Upper Deck, I could think of no better way. Please share this thread with other people who could contribute, and have them post their comments here.

[vikingfan101]

There is one thing I would like to see UD do again. I think it was maybe 03 Ud Authentics? It had a bunch of really neat Memorbilia redemptions. Those are my favorite, but once again, I dont have much faith in UD redemptions...

[fact81]

Dont worry udguy27

i wouldnt be surprised if u had 75 replies to this thread after 600pm or so:)


Rob

[anthonyc]

Well I appreciate your enthusiasm about the process of collecting input from our customers. I know this method is rather unconventional, but when I was given the task of researching the publics persona of Upper Deck, I could think of no better way. Please share this thread with other people who could contribute, and have them post their comments here.

customer service is the biggest issue...if u can fix that UD will have alot more revenues