Opps, ebay mistake!

[zephyrmaster]

I sold two differrent lots of cards, one some 1969 Topps, another lot some 1971 Topps. Well, both sold, and I... sent them to the wrong people. One of the buyer's contacted me asking what should happen, after telling me about the mix up.

So I offered this to the buyers:

1) Ship it back, get reimbursed for the shipping and time, plus full rebate obviously
2) Keep the cards and get a partial refund
3) Wait to see what the other person does

That's basically the options I gave both people. Should I have done it differently? I can't believe I made such a silly mistake too, arrgh. I tried to see how I would want it handled as a buyer, but I assume that those with more ebay experience might have more suggestions on how to deal with this, and how to prevent it happening ever again haha.

Thanks guys,

Andrew

[golfermatt91]

thats fine what you offered ....silly mistake.... it happens:new_silly

[justsandersplease]

Been there... here's what I did- had each forward to right place and paypaled them each $6 for their trouble when I got their DC #.

[corpsman312]

Either have them both send the lots back to you (you pay for shipping) or have them contact one another and just send the correct cards to each other.

[jedijohnson]

Contact the other buyer too.
Offer him your Option #1, only instead of refund, just send to right buyers once your get the cards back. Maybe throw in a few extras for their trouble.

[madduxfan31]

ask both buyers to send packages back, so you can send the correst ones out. reimburse them for the postage back to you & maybe give them a card or two for free?

[jedijohnson]

The only problem of having them mail to each other is...what if one of them doesnt actually do it and ends up with both lots.
Having them send back to you and then you re-send is best imo.
Takes more time and cost you more $$$ in shipping cost (including your reimbursement to them), but it's the best way...imo.

[golfermatt91]

yea i agree is Jedi

[rayny1]

you can only wait till the other buyer contacts you. Otherwise you may have to refund and take the hit unless you can replace the cards somehow, which I doubt.
Hopefully the other buyer contacts you. He`s probably happy he got the older cards for a cheaper price. I`m assuming the one who wanted the 71 Topps got the 69 Topps.

Good luck. Hope it works out for you. Don`t feel bad about it. It`s an honest mistake that many sellers make.

[Insane Irish]

That happened to me when I bought the most expensive card I own, a Ted Williams Cut auto.
I got the box, was all excited and opened it up to find a Vernard Morency auto card. I was pretty much sick to my stomach. But after a few emails/phonecalls I found out he shipped 2 packages, and just switched the adresses. He felt terrible, and was freaking out. He even refunded me that night. Once he got the card back from the other guy, I paid him again and Within a week I had my original card. It was pretty scary!!