Bitten By Upper Deck's Redemption Again

[rmgibson2000]

I bought this on ebay almost a year ago I thought I was suppose to receive a replacement of
CARMELO ANTHONY / HAKIM WARRICK
05/06 NBA UD PORTRAITS DUAL SIGNATURE PORTRAITS 8X10
CD # DSP-10 BV$80

Yet I received this :
2006-07 Ultimate Collection Signatures Dennis Rodman
$60

I THOUGHT THEY WERE AT LEAST SUPPOSE TO MATCH BV'S??

[shcards]

Who is Cole Hamels? The Heath is nice, though.

a pitcher for the phillies

[UpNorthOutWest]

I've redeemed a 2007 SpX rookie auto of Ryan Braun some months ago. Nothing so far. These horror stories are making me nervous. I'll probably end up with a Neifi Perez auto.

It's bizarre to me that, if Upper Deck can't fulfill a promise, they don't attempt to keep their customers happy by giving you something of MORE value. Instead they hardly even attempt to give you EQUAL value.

And to the guy waiting on a LeBron jersey-auto, that really stinks. You can almost guarantee you won't get equal value if they send you a replacement.

[sportsnutz1915]

another ud screw up

[elgato]

If you are still not happy you can submit a complaint with the San Diego BBB online. They cover Carlsbad and it certainly gets UD's attention.

[Phroger]

I've had both good and bad responses from UD redemptions. The good was when a card never made it to my mailbox I just called and said I never received it. Two days later it was back on the redemption page and was sent again. The bad was a box of Ultimate baseball that was supposed to have a minimum of a dual autograph "on average" instead had two $8 rookie autos. I wrote a letter and they sent my an explanation of their term "on average" and three base packs of Ovation baseball. I sent the packs back saying nicely that this is not a suitable replacement. I then spoke to somebody on the phone in customer service and explained the situation. Since I was patient and explained everything again, they actually sent me another whole box of Ultimate. Again, two rookies and no multiple auto. I just gave up after that and decided that it wasn't worth it for those cards.

[shcards]

well i guess upper deck did me good i received in the mail today.lmk what you think as if i did o.k.


2005 upper deck foundations heath miller black printing plate auto 1/1 :)
2007 upper deck spectrum cole hamels auto 1/90 :)

[shcards]

so what does everyone think how did i do?

[bearfield]

i personally think that every time UD does it to someone, the person that did it gets a shot to the nads.

[hagansp]

truly sucks to have that happen. i have only ever had redemptions go bad with fleer...hopefully in the future it wont happen...

ill take the hamels if ya wanna trade it