Results 11 to 19 of 19
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10-09-2008, 02:32 AM #11
I bought a few UD packs but I won't anymore. I like the Topps Chroem and will check out Absolute.
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10-09-2008, 02:09 PM #12
I got shorted 2 autos in my box of spx (including the rc jersey auto) and they sent me a free pack of spx and it has a dual jersey of ray rice and willie parker..... Joke of a company. Hope they go out of business, they have horrible CS.
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10-09-2008, 04:17 PM #13
Topps are way way worse than UD. Not only the ugliest cards, but their policy on game used is BS. Alone with the ugliest stickers in the business.
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10-09-2008, 05:25 PM #14
I only buy singles from Upper Deck do to the quility control of there product. I was tired of pulling damaged cards and high numbered single colored jersey cards that are considered hits. I would rather buy the cards I want and also know the condition. Their customer service and redemption program is horrid and maybe they should be reported to the better business bureau.
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10-09-2008, 05:32 PM #15
yeah it's like having a gambling problem. you want that fix and sometimes don't care whether you throw it into a crappy slot machine or drop it on a blackjack table. unfortunately most of the time i tend to drop it into those out of order slots...
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10-10-2008, 11:06 AM #16
I honestly stopped buying Upper Deck about 2 months ago after hearing all the horror stories.
Now I'm just buying Donruss products and occ Topps, mostly Chrome-love those retail blasters.
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10-10-2008, 11:07 AM #17
it may just be me, but i think UD is trying to improve its customer service- there have been an awful lot of nice NPNs going out, to try and save face...
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10-13-2008, 05:12 PM #18
UPDATE: I was contacted today by a customer service team lead from Upper Deck. He left me a voicemail and e-mail. At least they are trying. However, they're still reactive, in my opinion. The biggest issue is their lack of quality control. Until that is improved, I have no reason to give them more money. The representative that contacted me mentioned that he wanted to help resolve my issue. I told him thanks, but I'm done doing business with Upper Deck. I have one redemption pending and then it's all Donruss for me. I just don't want to be bothered with it anymore.
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10-13-2008, 10:17 PM #19
I guys, I need to add my name to those who are upset with UD. I recently bought a 2007 Exquisite case. All but 2 cards were damaged, bent corner, bad sides, etc. You pay 1200 for 3 packs you would expect the cardes to arrive in 9.5-10.0 BGS conditions. Perhaps UD should include all their exquisite cards like topps does with the Chrome box toppers.. . . . novel idea.
At any rate, I sent the cards back to UD, so we will see what their response is. If it is less than satisfactory, I'm done with them.
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Originally Posted by WorldWar3434 
