Upper deck Redemption Travesty....you decide??

[envoy98]

They don't ever want to hear from me again, believe me. I won't even trade for Fleer products anymore, that's how much I hate that company. They are now #3 on my list of most hated companies. Ticketmaster, Sprint, Fleer. In that order. :)

[BamaFan]

Fleer has got to have the worst customer service in the Industry, which is why they are slowly going out of business. Although a Big Ben/Rivers dual auto would have been nice I would have rather had the Vick SPX. If Roth bombs next year his cards will drop steadily, Vick on the other hand should be a good investment long haul.
Im with Envoy on the Fleer issue though Boycott them at all costs!
-Ryan

[spydermat]

yeah, id keep the vick i personally think big ben isnt as good as everybody thinks he is

[rayny1]

here is what I e-mailed Upper Deck a few weeks back. And their responses back to me. I`ll include their phone# and contact incase you people have questions to ask them. :)

----- Original Message -----

From: rayny1

To: [email protected]

Sent: Saturday, January 22, 2005 7:53 AM

Subject: Redemption cards



Hi. I have a question regarding the redemption card expirations. My 9 year old son and I recently purchased 3 boxes of your 2000 Upper Deck Encore line($50.00 each on sale). 2 of the 3 boxes contained redemption cards for autographed rookie cards. The date has since expired(08/28/01). The store where we purchased them from suggested we try contacting you to see if these cards are still available. The cards are 2000 UD Encore #DJ(Darrell Jackson) and #PB(Plaxico Burress). We truly like the products you make and would greatly appreciate any info/suggestions as to what we can do with these cards. I understand your redemption program is the best on the market and you can sometimes substitute the cards no longer available with other cards that are similar. Please respond back to me. It would be greatly appreciated and would make my son happy knowing you guys are there. We did run into a similar situation with another card company that I will not name 2-3 years ago. We were told to send in the redemption card anyway and never heard from them again. Unfortunately we have nothing to show for the card we sent them. Thank you in advance.



Ray.
----------------------------------------------------------------------


From: Customer Service

To: rayny1

Sent: Saturday, February 12, 2005 1:15 PM

Subject: RE: Redemption cards



The redemption offer you inquired about has expired. Unfortunately, late entries cannot be honored.







-Eric

Customer Service Representative

The Upper Deck Co., LLC

5909 Sea Otter Place

Carlsbad, CA 92008

Please include all previous emails when responding


--------------------------------------------------------------------------------

From: rayny1
Sent: Sunday, March 20, 2005 10:07 AM
To: Customer Service
Subject: Re: Redemption cards



I don`t think this fair. You should have someone representing your company removing all products from all stores carrying your products that contain redemption cards that are worthless unless you can substitute them with something else. Why can`t my son redeem these cards. Did you give them away? Your company should have these cards in their inventory. How can you have redemption cards that are to be signed by a specific player and then not have them regardless of the expiration? If a player is to sign, say, 100 redemption cards and you insert 100 of these redemption cards into your products, then you should have them in your inventory. I feel this is false advertisment and something should be done about it. You are ripping consumers off as far as I can see. I would like an explanation as to why Upper Deck cannot redeem these cards anymore, other than stating they were "late entries". At least a substitution should be made since these products are still out in the market place. It`s not a contest we entered to win these cards. They were inserted in your product and should be honored one way or another. These hobby boxes are not cheap and kids work hard to earn money to purchase your products. If you want to keep future customers purchasing your products, then you should have a back up plan for expired redemption cards. It`s a shame you have a 12 year old kid angry(or pissed off as I would say)that Upper Deck has taken his money and hasn`t lived up to it`s name of "customer satisfaction". So as I see it now, Upper Deck and Fleer(the other ripoff card company I didn`t want to mention)are no longer being purchased by my son and I`m quite sure his friends know about this. Too bad Upper Deck cannot live up to it`s name. We like(d) your products, but will no longer include them in our collections. I will stick to the higher end companies(PLayoff) and my son will go back to Topps. Please forward this e-mail to someone who can make a decision properly. There should be someone at Upper Deck who might care about their future sales, specifically Mr./Mrs. Upper Deck.



Your`s "truly", Disgruntled Dad and Pissed Off Son.
-------------------------------------------------------------------------





Thank you for taking the time to share your concerns with us at the Upper Deck Company, LLC. We are constantly striving to improve both our products and the level of customer service we provide. In our quest for excellence, your feedback and insight is invaluable. Your comments are shared with our management team, including every member of our Executive team. With your open and candid feedback we are able to learn and continue improving the way we conduct business.



We hope you will enjoy this product as well as future Upper Deck products. Remember, our Customer Service Department is open Monday-Friday, 8AM - 5PM PST at 1-800-873-7332 ready to serve your needs. International customers please call our corporate number at 1-760-929-6500.



After the 8 month period excess stock is donated to the no purchase necessary sweepstakes.





Phil Schaeffer

Upperdeck Customer Service

985 Trade Drive.

North Las Vegas, NV 89030




--------------------------------------------------------------------------------

----- Original Message -----




kinda pisses ya off a bit. I just think that these card companies, who sign these players to contracts for their signatures should have them regardless of a time period. Why have an expiration to begin with? ™™™, if a player agrees to sign 100 cards, and he does sign them, and the company wanted to release it`s product with redemption cards, then they can only insert 100 of those redemptions. Once the cards come in from the player there should be 100 signed cards put into stock and left there until each and every card is redeemed. Even if it takes 10 years. If for some reason(s) the cards were not returned or damaged while in stock, then a replacement of equal value should be sent. They really should have a back up for this stuff. Have the players sign 150 cards or so and only insert 100 redemptions so there is some replacements available etc...